Rules and Regulations

Language. Students are encouraged to use English at all times on NCA Canada property. If students wish to use a language other than English, they are encouraged to leave school property to do so. English must be spoken at ALL times in school. This includes when using a cell phone, in the bathrooms or in the stairwell.

After receiving two warnings, if a student is caught speaking a language other than English again they will be expelled from the school. Profane language will not be tolerated under any circumstance. Students who swear or use profane language may be subject to academic penalty.

Attendance. Students are expected and encouraged to attend all classes. Students who will be absent for a period of time must provide an explanation for their absence, with documentation if requested. Following five full-day absences without explanation, students will be considered withdrawn from their program and subject to the Cancellation Policy.

Lateness. Students are expected to be punctual for all classes and school activities. Students who are more than 10 minutes late for the beginning of a class will not be permitted to enter the classroom until after the first break. If students are consistently late, they may be subject to academic penalty.

Food and Beverages are permitted in designated areas only.

Health Insurance. Students are responsible for obtaining their own health insurance, which is a mandatory requirement. NCA Canada can arrange health insurance coverage ($1.50 per day) for those students who wish to apply for it.

Theft and Vandalism. NCA Canada is not responsible for any lost or stolen articles. Any person who is caught stealing or vandalizing school property will be subject to both legal action and expulsion.

Telephone Calls. Students are not permitted to use telephones on school property. Reception will not take any messages for students except in cases of emergency.

Computer Usage. Students are permitted to use the computers in the Computer Area daily for their own personal usage, provided that the computers have not been reserved for that time. Internet services are provided free of charge.

Photocopier. The photocopier and stock room is off limits at all times for all students.

Complaints. Any complaints regarding the programs of NCA Canada must be directed first to their Course teacher (Full-time), teacher (Part-time), or tutor (Tutorial), whichever applies. Any complaints regarding the services of NCA Canada must be directed first to the Student Services Department. Management will not receive complaints that have not first gone through these channels.

Student Services. If students wish to speak with a representative of the Student Services Department, an appointment must be made at the reception desk.

Attire. Students are encouraged to dress appropriately for class, keeping in mind basic cleanliness and hygiene.

Cancellation and Refund Policy

Once registered, students will have a seat reserved for them in class. As such, students are required to understand and agree to NCA College of Applied Language�s Cancellation and Refund Policy before registering for class.

If the student chooses to withdraw from their program, the cancellation policy is as follows:

The registration fee and service fees (such as Airport Pickup, Accommodation Arrangement, and Health Insurance) are non-refundable.
Students registering through a student agency, travel agency or by any other non direct method must submit cancellation or refund requests the same way. The school will not deal directly with a student who has registered through an outside channel.
Students who have received a letter of acceptance for use in obtaining a study permit are not eligible for a refund. A student is eligible if the visa application has been rejected and proof is presented to the school before a student's original start date. With documented proof received in time, students are eligible for a 100% refund less the registration fee of $100. It is a student's responsibility to fill it out their visa applications accurately and timely. If they are rejected based on page errors on the fault of the student or because it is late, NCA will not refund the tuition.
Students who have registered during a promotional period, or have received a discount of any kind are not eligible for refunds. In cases where a student is unable to attend school, and has supporting documentation, the school may be able to hold the registration for a period of no more than one year from the initial start date, allowing the student to attend class.
Students may not submit refund or cancellation requests after the original start date of their program. Students requesting a refund/cancellation who meet all the above criteria and make the request before they begin studying are eligible for a refund of up to 50%.